Return & Refund

Return & Refund Policy

Last updated: 01/Jan/2026

Your sleep matters to us. That's why every CalmWave order is backed by our 60-Night Sleep Guarantee. If CalmWave isn't helping you wind down and rest, we'll make it right.

Our 60-Night Sleep Guarantee: You have 60 nights from the date your order arrives to try CalmWave risk-free. If you're not satisfied for any reason, you're eligible for a full refund of the product price.

How to Request a Refund:

  1. Email us at [support email] within your 60-night window with your order number and the reason for your return.

  2. Our team will review and respond within 24 hours with next steps.

  3. In most cases, you won't need to ship the item back — we'll confirm this when we approve your request.

  4. Once approved, your refund is issued to your original payment method.

Refund Processing Time: Approved refunds are processed within 2 business days, and funds typically appear in your account within 5–10 business days, depending on your bank or card provider.

Damaged, Defective, or Incorrect Items: If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A clear photo or short video showing the issue

We'll arrange a free replacement or full refund right away — no need to return the item unless we ask.

What's Covered:

  • Product that doesn't meet your expectations (within 60 nights)

  • Items that arrive damaged, defective, or incorrect

What's Not Covered:

  • Damage caused by misuse, accidents, or normal wear after extended use

  • Requests made after the 60-night window has closed

  • Items reported as damaged more than 48 hours after delivery without prior contact

Order Cancellations & Changes: Need to cancel or change an order? Email us within 24 hours of purchase and we'll do our best to update it before it ships. Once an order has been processed and dispatched, it can't be cancelled, but it's still covered by our 60-Night Guarantee.

Refund Method: All refunds are issued to the original payment method used at checkout. We're unable to refund to a different card or account.

Contact Us: For any return, refund, or order questions, email [support email] — our support team replies within 24 hours and is happy to help.